Delivery
Every bottle of Rice & Glow is freshly made after the order is being placed. We ship our products within the Netherlands, Germany, France and Belgium.
We ship our orders according the following schedule:
- Monday to Thursday: orders placed before 17:00 will be shipped the next day
- Friday, Saturday and Sunday: orders placed before 17:00 will be shipped on Monday.
You’ll receive a shipping confirmation when your order is on it’s way, and with a bit of luck you’ll be ready for your first Rice & Glow treatment on the next day!
It's not possible to cancel orders after they have been paid for.
Shipping costs
- Shipping within the Netherlands: €6,75.
- Shipping within Belgium: €9,75.
- Shipping within Germany: €9,75.
- Shipping within France: €15,95.
Good news: with an order above € 50,-, we ship your package for free within the Netherlands!
Returns
We hope that you love your Rice & Glow products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have seven (7) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
- Please send an e-mail to returns@riceandglow.com with your order number and the reason of return.
- Shipping costs are non-refundable.
- Please note that products must be returned unused, undamaged and in their original packaging, which must remain sealed and thereby unopened.
- Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
- Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are non-refundable.